📜 Privacy Policy for Insurei.ai

To operate and maintain the Insurei platform
To facilitate AI-powered call responses and routing
To schedule and manage appointments via integrated calendars
To deliver proactive support, updates, and communication
To improve product performance and AI training
To comply with legal obligations
To detect and prevent fraud, abuse, or security threats

We use voice recordings:

To train and improve AI voice models
For quality assurance and performance monitoring
With explicit opt-in if recordings are retained for improvement

We do not sell, rent, or disclose audio data to unaffiliated third parties for marketing.

Where applicable (e.g., GDPR considerations), our lawful bases include:

Consent
Performance of a contract
Legal obligation
Legitimate interest

Insurei.ai's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

We only access, use, store, or share Google user data for purposes that are directly necessary to operate or improve our features that interact with Google services (e.g., calendar scheduling or email parsing), and never for unauthorized advertising, profiling, or reselling purposes.

We only share data with:

Service providers and integration partners (Google, Microsoft)
Law enforcement, where required
Business successors, in case of a merger or acquisition

We retain user data only as long as necessary:

To fulfill services and legal obligations
For security, fraud prevention, and compliance
You may request deletion or export of your data at any time

Under the CCPA, you have the right to:

Know what data we collect and why
Request access or deletion of your personal information
Opt out of the sale of your data (we don't sell data)
Non-discrimination for exercising rights

We use cookies and similar technologies for:

Authentication and session management
Usage analytics
Personalised content

You can manage cookie preferences via your browser settings.

Insurei.ai is not intended for children under 13 years of age, and we do not knowingly collect information from them.

TLS/SSL encryption
Regular audits and penetration testing
Secure access policies and employee training

If you access the platform outside the U.S., your data may be transferred to and processed in the United States. We ensure protection through standard contractual clauses (SCCs) where required.

We may update this policy to reflect changes to our practices. All changes will be posted at https://insurei.ai/privacy.